Made for renters who want utilities sorted, fast.
Because tenants deserve clarity, savings, and a smoother move.
Utility Shop simplifies your utilities by combining everything into one clear bill with fair pricing, no tricky contracts, and real savings.
Pay Bill
Stay on top of your utilities in seconds. Log in, check your balance, and pay securely online - quick, simple, and stress-free.
Move In
New place? We’ll get your electricity and hot water connected so everything’s ready the day you arrive.
Move Out
Leaving soon? We’ll disconnect your services and finalise your bill so you can move on without loose ends.
Let us do the hard work for you.
Simple
Life’s complicated enough, your utilities don’t have to be. We put all your essentials on one clear bill so you’re not juggling multiple accounts or due dates. You get one snapshot of your total spending, making it easier to budget and plan without the hassle.
Seamless
We exist to make things easier for you, not harder. That means no sneaky “intro offers” that hike up later, no endless fine print, and no contracts designed to trap you. Just one bill, fair pricing, and service that keeps people sticking with us and recommending us to friends.
Savings
We don’t waste money on flashy ads or empty promises. Instead, we focus on keeping costs low and passing those savings directly to you. By combining your utilities on one account, we cut overheads and help you pay less overall. Our track record speaks louder than any campaign.
Authorised Electricity Retailer
Utility Shop is an authorised electricity retailer, approved by the Australian Energy Regulator (AER) under licence to Sustainable Savings Pty Ltd.
This authorisation means we meet strict national standards for:
Fair pricing and transparent billing process
Reliable service and customer protections
Compliance with the National Energy Retail Law
Utility Shop operates under strict Australian Energy Regulator (AER) guidelines.
As an authorised retailer, we follow national compliance standards that protect your rights, keep pricing clear, and maintain consistent service quality across every connection.
This authorisation demonstrates our commitment to doing things the right way – putting customers first, delivering accurate billing, and ensuring every tenant and property owner is supported by a retailer they can trust.
Frequently Asked Questions
We’re here to help make things simple. You’ll find answers to the most common questions below, grouped by topic.
Simply send us a message via the contact page or feel free to contact us during business hours on (08) 7200 1030. Business hours are 9am to 5pm.
Your Customer Number identifies your utility customer account in the building you live in. The meters for the utility services you have (electricity, gas or hot water) have numbers that are linked to this number. Your Customer Number is also your username to log onto your profile at MY UTILITY SHOP.
All retail utility meters have a number that identifies them, the National Metering Identifier (NMI). You are part of an embedded building, which has only one retail meter (gate meter) connected to the electricity grid. This gate meter is for the whole building. You don’t have an NMI number because your individual meter is not part of the National Energy Market (NEM). Your meter is a sub-meter, which has a unique meter number on it. This meter number appears on your Utility Shop customer account on your MY UTILITY SHOP profile and on your utility bill. The sub-meter used to measure your energy use is approved by the Australian Energy Regulator.
If there is a genuine risk to people or property, call 000 immediately.
Looking for more info?
Find quick answers to common questions about your Utility Shop account, billing, and services in our detailed FAQ’s